Returns & Exchanges

 
 

RETURN POLICY

We want you to be completely satisfied with your Milan Rowe order. If for any reason you are not satisfied, we will gladly accept your timely return.  Please note, however, that we do not accept returns on opened or used items. 

To initiate a return, please send an email to returns@milanrowe.com and request a Return Merchandise Authorization number (RMA number). Upon receipt of your request, Milan Rowe’s Customer Service Department will email you a RMA number.  Returned merchandise must be received at the address listed below within 30 days of receipt of your order to be eligible for a refund or exchange.  

When returning the merchandise, please include a copy of your original receipt, the RMA number, and the returned product in its original packaging.  Milan Rowe is not responsible for return shipping fees and we are not liable for misplaced or lost merchandise by the courier.  It is recommended that you obtain a tracking number when returning the merchandise.

Once your returned item is received, you will receive an email confirming the receipt of your return.  If the returned item includes a copy of the original receipt, the RMA number, and the original packaging, a refund will be processed within 7-10 days. Refunds will be provided via the original form of payment. Please be advised that PayPal may return your refund to your PayPal account and not the credit card you used for payment.

INTERNATIONAL ORDERS

International orders may be subject to custom duty taxes. Milan Rowe is not responsible for import taxes or custom fees that you may incur. Please note that you are responsible for any fees charged for undeliverable or refused packages.

CANCELLATION POLICY

Cancellation requests prior to shipping may be made by sending an email to orders@milanrowe.com.  Please note that our acknowledgement of the request may take up to 2 business days.  If the order has been assigned a tracking number, the order cannot be cancelled.

Items marked as “FINAL SALE” do not qualify for returns or exchanges.

 

Returns should be mailed to:

Milan Rowe Cosmetics 
Attention: Returns Department
PO Box 227942
Miami, FL 33222

 

EXCHANGE POLICY

Unfortunaelty, we do not offer product exchanges at this time.

 

DAMAGED ITEMS

If your item is delievered damaged or defective, please contact us immediatley at info@milanrowe.com. Please retain all items and packages, you will be required to email us a photo of the damaged items.

Replacements cannot be exchanged for another item.

 

LOST ITEMS

If your item shows that it has been delivered, we are not responsible for lost, stolen or delayed items. Please contact the Postal Service for assistance for with recovering your package.